Article: Banks enhance UX by accelerating investment in digital technologies

Money, Open Governance

Banks enhance UX by accelerating investment in digital technologies

The pandemic has accelerated digital transformation in banking, leading banks to faster adopt new digital delivery models. The rise of neo and digital banking became the new normal, with an emphasis on mobile banking services.

Adoption of artificial intelligence (AI) across many different operational areas in banking is constantly gaining ground. Financial institutions appear to be very active in engaging AI in a spectrum of services, ranging from sales and credit scoring to behaviour prediction and fraud detection.

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