Thanks to COVID-19, companies are facing tough decisions about how to operate and what they want to become. For banks, this means looking closely at the relationship they have with fintech and considering what kinds of integrations or partnerships make sense. To continue offering the most value to both investors and customers, banks will likely need to embrace open banking and marketplace operations far more than they currently have.
Over the past 10 years, the bank-fintech relationship has been based on fear, curiosity, or pragmatism, at various points in time. The main concern banks had at first was that fintech would offer the same services banks do, which would lead customers to turn to fintech businesses instead of banks.