Article: 6 Chatbot Optimisation Strategies That Put Data to Good Use

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6 Chatbot Optimisation Strategies That Put Data to Good Use

When defining customer satisfaction, we tend to arrive at one of the most important factors in running a successful business: a positive customer experience. When a user of your products or services gets satisfaction out of it, they will continue to return.

Recent technological advancements in Artificial Intelligence (AI) and machine learning capabilities have led to an increase in the use of chatbots. Many experts see chatbots as one of the newest and most exciting prospects in the customer experience sector.

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